TERMS & CONDITIONS

Effective Date: March 17, 2026

 

Welcome to the MYSTILO website. These Terms & Conditions govern your access to and use of our website and any purchases made through it.

 

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

 

1. Scope

This website is operated by MYSTILO. The products and services offered on this website are intended primarily for business customers, wholesalers, retailers, distributors, and other commercial buyers. By placing an order, you confirm that you are acting in the course of business unless otherwise expressly stated.

 

2. Company Information

Company Name: MYSTILO

Registered Address: Bahnhofstraße 66, 96103 Hallstadt, Deutschland

Email: info@mystilo.eu

 

3. Products and Orders

All product descriptions, images, specifications, availability, and prices displayed on this website are subject to change without prior notice. We make reasonable efforts to ensure that all information is accurate, but we do not guarantee that all product descriptions or other content are complete, current, or error-free.

 

Placing an order through the website constitutes an offer to purchase. Orders are subject to acceptance by MYSTILO and product availability. We reserve the right to refuse, cancel, or limit any order at our discretion.

 

4. Pricing

All prices displayed on the website are in EUR unless otherwise stated. Unless clearly stated otherwise, prices may exclude shipping costs, customs duties, taxes, and other applicable charges.

 

We reserve the right to change prices at any time without prior notice. The price valid at the time of order confirmation shall apply.

 

5. Payment Terms

Payment may be made using the payment methods offered on the website at checkout. Orders may be processed only after payment authorization or confirmation has been received, unless otherwise agreed in writing.

 

6. Shipping and Delivery

Delivery times are estimates only unless expressly confirmed in writing. MYSTILO shall not be liable for delays caused by carriers, customs procedures, force majeure events, supply chain disruptions, or circumstances beyond our reasonable control.

 

Risk of loss or damage passes to the buyer upon delivery or handover to the shipping carrier, unless otherwise required by applicable law.

 

7. Import Duties and Taxes

For international orders, the customer is responsible for any customs duties, import taxes, clearance charges, and similar fees imposed by the destination country, unless otherwise agreed in writing.

 

8. Returns and Claims

Customers must inspect goods upon delivery and notify MYSTILO in writing of any visible damage, defects, shortages, or incorrect deliveries within 5 business days of receipt.

 

No return may be made without prior written approval from MYSTILO.

 

9. Product Use and Resale

The customer is responsible for ensuring that the products are suitable for their intended purpose and comply with any local legal, labeling, packaging, safety, and resale requirements in the destination market.

 

10. Intellectual Property

All content on this website, including but not limited to logos, text, product descriptions, graphics, images, layouts, and design elements, is the property of MYSTILO or its licensors and may not be copied, reproduced, distributed, or used without prior written consent.

 

11. Limitation of Liability

To the maximum extent permitted by law, MYSTILO shall not be liable for any indirect, incidental, consequential, special, or economic damages arising from the use of this website or the sale of products.

 

Our total liability for any claim related to an order shall not exceed the amount paid for the relevant order.

 

12. Force Majeure

MYSTILO shall not be liable for any delay or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, war, labor disputes, transport interruptions, cyber incidents, supplier failures, customs delays, or governmental actions.

 

13. Privacy

Use of this website is also governed by our Privacy Policy, which explains how personal data is collected, used, and protected.

 

14. Governing Law

These Terms & Conditions shall be governed by the laws of Germany, excluding conflict of law rules, unless mandatory law provides otherwise.

 

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be published on this page.

 

16. Contact

For any questions regarding these Terms & Conditions, please contact:

 

MYSTILO

Bahnhofstraße 66

96103 Hallstadt

Deutschland

Email: info@mystilo.eu